Last Updated: 01/01/2025

At Hemalata Robotics Lab, we strive to provide the highest quality educational content to help you achieve your learning goals. However, we understand that sometimes circumstances change, and you may need to request a refund. Please read our refund policy below for details about eligibility and how to request a refund.

Refund Eligibility

  • 30-Day Money-Back Guarantee: We offer a full refund within 30 days of purchase if you are not satisfied with the course. To be eligible for a refund, you must have completed less than 25% of the course content at the time of your request.

  • Non-refundable Situations:

    • After 30 days from purchase.

    • If you have completed more than 25% of the course material.

    • If the course is marked as non-refundable (e.g., courses with special discounts or limited-time offers).

    • If the course material is accessed in full (such as downloading all course materials or completing the course assessments).

How to Request a Refund

To request a refund, please follow these steps:

  1. Email us at: info@myhrl.in within 30 days of your purchase.

  2. Subject Line: Please include the subject: "Refund Request – [Course Name]"

  3. Provide the following details:

    • Order number or email address used to purchase the course.

    • A brief reason for your refund request (optional, but helps us improve our services).

Once we receive your request, our team will review it and respond within 3–5 business days. If approved, the refund will be processed to your original payment method.

Refund Process

  • Processing Time: Refunds will be processed within 5–7 business days after approval.

  • Payment Method: Refunds will be issued to the original payment method used during purchase (credit/debit card, PayPal, etc.).

  • Partial Refunds: If you have accessed more than 25% of the course material, we reserve the right to offer a partial refund or deny the refund request.

Course Changes & Cancellations

  • Course Availability: We reserve the right to modify, update, or remove any course content at any time.

  • Cancellation of Course Access: If you receive a refund, your access to the course will be revoked immediately.

Exceptions

  • Courses that are part of bundled offers or subscriptions may have different refund policies. Please refer to the terms provided at checkout for specific details.

If you have any questions or concerns, please reach out to our support team at info@myhrl.in.